Last Sunday's feedback from customers was again positive with 71% saying they would attend another auction. The remainder said they might. Not a single person said they would not. We're naturally pleased with this feedback. The comments we receive have shown strongly that customers like the friendly atmosphere and the general fun we try to have at each auction. Not surprisingly they also like bargains!
68% of customers said they would recommend us. 32% said maybe meaning that again no-one said they would not. We're grateful and flattered by this very positive feedback.
79% rated their experience at 7 or greater, using a scale of 1 to 10. 19% rated their experience 5 or 6. 3 customers rated their experience as a disappointing 1 and we're looking into why because we are never happy if we find any customer has not had a positive experience.
This coming week's auction will see us yet again asking customers for frank and honest feedback about their experience at the auction. After this week's auction we'll have four weeks of feedback to review so do check back and see what customers have told us over the last four weeks.
If you decide to attend this week's auction do keep an eye open for members of our team who are carrying hand held tablets. Grab one and give us your feedback!
Take care
Coopers Auction Survey Team
The official blog of Coopers Auctions. Follow our blog to learn about what's coming up in future auctions, what the bargains were at recent auctions and other great insights into how to get the most from attending one of our auctions.
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