Great Feedback To Date
If you have visited one of our auctions recently you may well have been asked for feedback on how we're doing. We are asking for feedback by way of a short survey managed for us by Isee International http://iseeinternational.com
The surveys will be an ongoing feature of our auctions and so far we have captured some really great feedback. My thanks to you if you were kind enough to complete a survey.
The headlines from our first survey are that 55% of auction visitors who were invited to complete a survey did. In total 125 visitors complete the survey. We are really pleased with this because this sample means the feedback is rock solid.
65% of visitors said they would come back. This is brilliant. Only 1% said they would not.
87% of visitors rated their experience at 6 or higher.
What we're really pleased about is that 75% of visitors who completed the survey said they would recommend Coopers. 25% said maybe and no-one said they wouldn't.
As a team our aim is to ensure everyone that attends one of our auctions has a positive experience. The surveys we've completed so far indicate that almost all visitors do have a good time but we will be continuing to run the weekly surveys because we're keen to ensure we consistently deliver a good experience and good service.
Keep checking in because we will be providing a weekly update each Tuesday on the latest survey findings.
Take care,
Coopers Auction Team
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